Program: Customer Relations Certificate of Completion (NC)- BC

Program Description: The Customer Relations Certificate of Completion (NC) allows students to develop customer relationship skills by dissecting the anatomy of a complaint and understanding different personality styles. The courses put an emphasis on self-assessment, collaborating with team members, practicing active listening, and practicing solution-oriented communication to defuse angry customers.
Program Duration: 27 Weeks
Program Cost: $44.00
Tuition and Fees: $0.00
Books Cost: $0.00
Tools Cost: $0.00
Other Cost: $44.00
Pell Grant: No
Prerequisites:
n/a
Program Occupations: 41101100 - First-Line Supervisors of Retail Sales Workers
41909900 - Sales and Related Workers, All Other
Disabled Student Access: No
Other Language: No
Program Provider: Kern Community College District
Locally Approved Counties:
Request Information via:
 

Program Locations

Location Name Address County
Bakersfield College 1801 PANORAMA DR, Bakersfield CA 93301 Kern County

Program Contacts

Name Location Name Email Phone
Anthony Cordova Bakersfield College
Contact		 anthony.cordova@bakersfieldcollege.edu (661) 395-4787
Cindi Swoboda Bakersfield College
Contact		 cswoboda@bakersfieldcollege.edu (661) 395-4089
Dominica Rivera-Dominguez Bakersfield College
Contact		 domriver@bakersfieldcollege.edu (661) 395-4316

© CA-ETPL Central California 2020